Refund policy

Unfortunately, we cannot accept returns on any trading card singles, including Magic: the Gathering singles.

For all other merchandise, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item(s) must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at thebardandbear@gmail.com. Please note that returns will need to be sent to the following address: 237 James Street N, Hamilton, ON, L8R 2L2.  

For immediate review of any returns, please bring them to our 237 James Street N location during business hours, and we'll be happy to take a look.

For returns by mail, if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at thebardandbear@gmail.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebardandbear@gmail.com. 

Mispriced Cards

As we continue to make improvements to our website, cards may be listed with incorrect pricing. Any cards listed at $0.00 are shown in error, and will be removed from your order (with a notification email) prior to processing your order.